What is VoIP?
VoIP stands for Voice Over Internet Protocol. It is the technology for delivering voice and other forms of communication over and Internet Protocol for IP. It connects employees working from home through phone, video conferencing, and live chat without any assistance from Public Switched Telephone Network (PSTN). People now even use VoIP services for their residential purposes. It provides reduced call prices, support services, and high-end features such as call forwarding, calls hold, and voicemail. There are VoIP solutions that allow you to run a PBX and connect employees working from home. If you run a business, then VoIP service may be helpful to you. Here are the top 10 VoIP solutions that can help you stay connected.
- RingCentral: RingCentral offers solutions that range from small vendors to giant enterprises. The Ring Central Office provides all the main virtual PBX features, including auto attendant, company directory, call forwarding and handling, and multiple extensions. It also provides features like voicemail, fax, meetings, and webinars. It works on both iOS and Android devices. It even lets you combine your VoIP strategy with team collaboration tools, contact center services, and analytics.
- Ooma: Ooma offers affordable services that are easy to use, and it is perfect for small businesses. It offers features like a virtual receptionist, extension dialing, mobile app, call forwarding, and unlimited virtual lines. The Ring Groups feature lets you group extensions together in your phone system. Ooma’s Pure Voice technology comes with voice compression, adaptive redundancy, and call prioritization.
- Mitel: Mitel is a traditional PBX provider that is perfect for medium businesses and those doing remote work. You can use it easily on a mobile device. The paid version includes unlimited minutes, audio and video conferencing, and integrations of Outlook and G Suite.
- Nextiva: It is a great VoIP on a budget that offers three price plans: Office Pro, Office Basic, and Office Enterprise. It provides features like voicemail to text or email, unlimited calling, cloud-hosting, free local calls, and advanced call management. It also has a mobile app that lets you use your business phone number to make calls remotely from your mobile.
- 8×8: It is one of the world’s first VoIP providers is now supporting more than a million businesses. All 8×8 plans include team messaging, HD video conferencing, and screen sharing. You can engage remotely with work anywhere agents using its contact center and get features like omnichannel routing, which lets you engage with customers via chat, social media, text, and phone.
- Vonage: Vonage offers an unlimited number of inbound and outbound calls. You can make calls within the Vonage network for free. It has customizable conference groups, voicemail transcription, call recording, and over 40 other features. You can easily set up your cloud solution and update your phone service to suit your business.
- GoToConnect: GoToConnect offers an easy to use interface and a long array of telephone features like call routing, caller ID, do not disturb, custom hold music, international calling, unlimited call queues, and more. It also offers unlimited video conferencing for up to 250 participants and virtual international numbers in more than 25 countries.
- Grasshopper: Grasshopper is the best for small or mobile businesses. It offers three kinds of extension plans that include features like call forwarding, voicemail, extensions, transfers, and more. The only drawback is that you have to provide your own devices. If you want a fixed budget PBX without the added cost, then grasshopper is perfect for you.
- Phone.com: It is a cloud-based system that does not require hardware or maintenance. You can use your device on lease one of their IP phones. It offers 40 features including, call blocking, address book, call transfer, call forwarding, emergency dialing, voicemail, text messaging, and many more. You can enjoy the premium features like call recording, CRM integration, video conferencing, and voicemail transcription by choosing from 3 service plans.
- 1-VoIP: It supports many of the business phone features like music on hold, call queues, auto-attendant, virtual fax, call forwarding, extension transfer, and more. It has a salient feature called Nomorobo that blocks most incoming spam calls. Nomorobo is integrated into the virtual PBX, which means if you are using a real operator, you won’t get any spam calls.
Comparison of VoIP providers
You can compare VoIP products based on some key factors that include:
- Type of Solution: Find out which type of solution will best serve your business needs. You have to decide between a voice-only solution or a VoIP that comes with a larger unified Communications as a software (UCaaS) suite. If you want a solution to use in place of your personal phone number, go for a lighter VoIP solution. If you want all communication applications on one platform, then you should go for a larger VoIP solution.
- Service Plans: VoIP service providers offer packages that charge on a per month or user basis. You need to decide whether you want a permanent service plan for a plan based on your needs. If your job is to make a large number of calls, then you may want to consider a per user/month package. Otherwise, you can choose a package based on your needs.
- Mobile Compatibility: Most of the businesses today are running through mobile devices, so it becomes necessary that your employees can access VoIP services while traveling or working remotely. Also, look for a VoIP service provider that supports all your devices. You can also look for mobile application feature ratings on product scorecards.
- Security: IP networks are vulnerable to intrusions, so make sure that the VoIP provider provides communication privacy and security.
- Components: VoIP vendors must offer hardware such as phones, headsets, servers, and other infrastructural devices. A minor difference between the quality or fit of these devices can be perceived very differently.
- Communications Analytics: A lot of data gets transmitted through the systems, so VoIP solutions should provide analytics to evaluate agent, channel, and call performance to find any inefficiencies, endpoint status, and more.
- Interaction with Personnel: VoIP providers should provide the ability to interact with personnel that includes dashboard interfaces, reliable connections, quality streaming, and security protocols.